FAQs
- How do I pay to place an order? If you don't place an order through my shopify site and have reached out to me via email or messenger, you can pay via a PayPal invoice. Payment must be made within 24 hours of receiving your invoice to secure a spot on my calendar. A 50% deposit can be made for large orders ( 4 dozen and above). In this case, the remainder is due one week before your order date. If a payment is not made within that time frame, I reserve the right to cancel to allow another client to book.
- Can I change my order? You can change your order 2 weeks before the due date. I create my orders and plan out each week according to size, colors and detail work for each order. If I can accommodate, I truly will try. However, once the designs have been agreed upon, all sales are final.
- The cookies are not what I hoped they would be. Can I get a refund? In the event you are not satisfied with the product, all the uneaten cookies must be returned within two days. I will assess their condition and decide if any credit may be issued.
- Something's happened on my end. Can I cancel? All orders may be cancelled to a full refund if done so within two weeks of the booked date. Any cancellations less than two weeks will not be refunded as my baking and preparing of your order has already started. However, the payment can be used for a future order dependent on availability. In rare occurrences, I may cancel an order due to an emergency. 100% payment will be returned immediately if this occurs.